Pricing
A platform fee with resolutions included, a price for each additional resolution and a monthly cap. Handoffs to a person are never charged.
Small teams starting out with AI support, one brand.
Growing support teams with several brands or sites.
High volume or a migration from another tool.
Groups with several brands or countries, corporate procurement and their own terms.
Prices in US dollars, before taxes; they may change. Ray is arranged with the Convray team, starting with a demo.
Included in every plan
Monthly cap
Each plan has a monthly cap equal to the next plan’s fee. Once the cap is reached, the rest of the month is not billed.
Estimator
Move the slider to see the suggested plan and the estimated cost with the included resolutions, the additional ones and the cap.
Only good resolutions count: handoffs, replies marked “No” and reopened conversations are left out.
Billed monthly, before taxes. The suggested plan is the one that stays under its cap at that volume; a single month above it never costs more than the next plan.
What is not billed
Ray never charges for a handoff. These conversations stay off the invoice, also within the included volume.
At most one resolution per conversation. The definition is versioned and printed on every invoice.
Comparison
The same rules in every plan; what changes is the included volume, the price per resolution and the support.
| Plan | Essential | GrowthRecommended | Scale | Enterprise |
|---|---|---|---|---|
| Platform fee | $199 a month | $599 a month | $1,490 a month | From $2,500 a month |
| Included resolutions | 200 | 1,000 | 3,000 | By contract |
| Additional resolution | $0.79 | $0.59 | $0.35 | By volume commitment |
| Monthly cap | $599 | $1,490 | $3,990 | By contract |
| Team members | Unlimited | Unlimited | Unlimited | Unlimited |
| Brands or sites | 1 | 3 | 10 | More than 10 |
| Ray Agent, Inbox and Knowledge | Included | Included | Included | Included |
| Languages | es · en · pt | es · en · pt | es · en · pt | es · en · pt |
| Web widget | Included | Included | Included | Included |
| WhatsApp and email | Coming soon | Coming soon | Coming soon | Coming soon |
| Support | Email, business hours | Email and chat | Guided onboarding and migration | Dedicated contact |
| Onboarding call | Not included | 60 minutes | Included | Included |
| Monthly quality review | Not included | Not included | Included | Included |
| SLA and DPA | Not included | Not included | Not included | Included |
| Trial or pilot | 14 days | 14 days | 30-day guided pilot | By contract |
| Annual payment, by contract | 2 months free on the fee | 2 months free on the fee | 2 months free on the fee | By contract |
Questions
What is asked most before booking a demo.
They are each plan’s published prices. Each company starts with guidance from the team, and the final terms are set in the contract. Prices may change.
A conversation Ray closed with an answer backed by the published knowledge, without a handoff to a person, and in which the customer did not indicate that the question was still open. At most one resolution per conversation.
The rest of the month is not billed and Ray keeps answering. If a plan hits the cap two months in a row, the move to the next plan is agreed from the following period, with 30 days’ notice and no retroactive charges.
No. Team members are unlimited in every plan, with no per-user price and no invitation limit.
For 14 days, Ray serves customers with the company’s knowledge. Resolutions are counted to estimate the cost, but not charged. The Scale plan adds a 30-day guided pilot.
Annual payment is agreed in the contract, with two months free on the platform fee: 10 of 12 are paid. The price per additional resolution and the monthly cap do not change.
Prices are in US dollars and do not include taxes. Billing in local currency is under evaluation.
Yes. It is requested from Billing in the console, and the Convray team confirms it. The change applies from the next period and is never retroactive. The resolution definition is versioned and printed on every invoice.
A short demo with the Convray team to go over the frequent questions, the existing knowledge and the right plan.