Support
Help center for the console and the widget
Articles for the teams that will set up and use Ray. While Ray is in development, questions are taken up in a demo with the Convray team.
Categories
Help topics
Sample content. The help articles illustrate the planned topics. The texts will be published with early access.
Getting started
What Ray will do, how early access will start and how to sign in to the console.
- What Ray will and will not do
- How early access will start
- Sign in to the console
Knowledge
Articles, files, versions and search.
- Upload files to knowledge
- Create and edit a Markdown article
- Archive and restore documents
- See the version history
Ray agent
Mode, traffic, sensitive topics and instructions.
- Choose the mode and the traffic share
- Add the business’s own sensitive topics
- Write the tone instructions
- Stop automatic replies
Inbox and copilot
The cases that will need a person.
- Take over and hand back a conversation
- Review and send a draft from Ray
- Set up the after-hours notice
Widget and installation
The site script, origins and identity.
- Install the widget on the site
- Set up the allowed origins
- Sign the customer’s identity
- Set the widget’s language
Billing and account
Resolutions, plans and data export.
- What counts as a resolution
- Early access plans
- Export conversations and knowledge
Most read
Popular articles
- 01Upload files to knowledgeKnowledge
- 02Add the business’s own sensitive topicsRay agent
- 03Set the widget’s languageWidget and installation
- 04What counts as a resolutionBilling and account
- 05Review and send a draft from RayInbox and copilot
- 06See the version historyKnowledge
Sample list. The real order will come from the teams’ questions.
Ask in the chatIn development
Ray will reply right here
Ray will staff this site’s chat, with the help center’s articles, and will reply with the steps, not with links to read. For now, the chat lists frequent topics and the way to a demo.
Steps with the exact names
The console path in bold, such as Knowledge › Upload files.
A question before handing off
If a detail is missing, Ray will ask for it before passing the question on.
A person, when needed
If there is no published reply or someone asks to talk to a person, the conversation will go to the Convray team.
Illustrative example: in Convray’s support chat, someone asks how to upload a file to knowledge and Ray replies with three numbered steps and a note on pdf and docx processing.
Illustrative example with sample data.
Service status
The availability of the console and the widget, and ongoing incidents, are published on the status page.
Other questions
Sales, early access or press: the contact form goes to the Convray team.